Kanggo

Problem

“Pesan Tukang Langsung” and “Aneka Solusi Masalah Rumah” listed the same services twice, so users couldn’t tell which to tap. The header and banner area also carried promo, notifications and favourites at once.

What I changed

• —  Merged both grids into one “Layanan Jagoan” section
• —  Moved promo into the header, notifications into Chat and favourite tukang into Account
• —  Added “Berikan rating, yuk!” so finished jobs get reviewed and tukang build a reputation
• —  Used a real person on “Ada Pertanyaan?” so help feels human

Result

Problem

Every service sat in one long, flat list. Descriptions were taglines (“Rumah Terang, Hati Senang”) that didn’t say what the tukang actually does.

What I changed

• —  List view first: too much information at once confuses people (Miller’s Law)
• —  Grouped services into 4 colour-coded categories
• —  Rewrote each description to say what the service covers

Result

Problem

The form was long and noisy. Prices showed per tukang before a session was chosen, the optional kenek wasn’t explained, and unrelated banners (a leak detector, a WhatsApp consult) interrupted the flow.

What I changed

• —  Quieter, smaller problem chips so the question reads first
• —  Photo upload placed right under the problem description
• —  Explained that kenek is optional and why it’s suggested
• —  Put prices inside the session picker (Seharian / Pagi / Sore) so the total is easy to calculate
• —  Removed redundant sections and made buttons consistent

Result

Problem

The order review repeated the schedule once per day, so a 32-day job became 32 identical rows that looked like a glitch. The complaint policy was a loud banner and the total was hard to find.

What I changed

• —  One summary: start date, end date, total duration
• —  “Sedikit lagi selesai” header to reassure before payment
• —  Complaint policy as a calm card with clearer copy
• —  Total price fixed at the bottom, consistent with the order form

Result